This policy sets out how carsales.com Limited (carsales) and group companies within the carsales Network (see list here) collect, use, disclose and manage your personal information.
carsales respects the importance of your privacy and is bound by the Privacy Act 1988) (Cth) (Privacy Act) including the Australian Privacy Principles (APPs), and applicable privacy regulations. carsales is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
Please note that any records and content provided in hard copy format may be stored and scanned electronically by carsales.
carsales, and the carsales Network, do not collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, carsales may collect sensitive information from you in the course of considering an application for employment.
Where carsales discloses your personal information to a data service provider, carsales will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the APPs.
carsales strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. carsales may verify the accuracy of personal information it holds against information about you held by a third party. You may update certain personal information through your membership account (if you have one) or click here to contact us by email.
carsales may destroy or de-identify personal information once the information is no longer deemed required by the business.
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please click here or on the contact us link at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, carsales may charge you some fees, however, these will not be excessive and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
The carsales Network takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on the carsales Network systems.
You may deal with carsales anonymously by using a pseudonym, unless carsales is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.
If you choose not to provide personal information when requested, carsales may not be able to provide you with the full range of carsales services.
When using the carsales mobile application, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this may limit your ability to use certain features of our services.
When you visit a website or use an application on the carsales Network, carsales records anonymous information such as IP address, time, date, referring url, and other referral information, device information and location, carrier, site interactions such as your access to website features, pages accessed, content, searching activities, lead submission, and files accessed and downloaded, type of browser and operating system. Such information collected by carsales may be linked to other information carsales and its Network companies hold about a user, compiling a complete profile about carsales users’ browsing, purchasing and other activities. This data may be used by carsales to categorise a user and provide personalised offers, marketing and advertising. Activity data may be shared with advertisers for these purposes where the user is already a customer of the advertiser.
carsales may use third party advertising companies to collect data and/or serve ads when you visit a website on the carsales Network. These companies may use information (not including your name, address, email address or telephone number) about your visits to websites and other media in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://networkadvertising.org/.
carsales uses "cookie" and other methods to collect and store the information set out above. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (this may be as little as 30 days or up 2 years or longer in some cases).
Cookies may be used by carsales or by service providers engaged by carsales to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the carsales Network, measure and analyse usage of the carsales Network and for security. Persistent cookies may be used to identify the sites you visit on the carsales Network and to personalise the advertising that you see when you make future visits to those sites or other sites or platforms. Cookie data and other data may be sold, licensed or otherwise provided to third parties via advertising exchanges or other data sharing platforms for this purpose. You may adjust your Internet browser settings to disable cookies. If cookies are disabled carsales may not be able to provide you with the full range of carsales’ services.
carsales also uses Google Analytics cookies to record visitor behaviour on the carsales Network. This information may be used together with other third party cookies such as Google advertising cookies and other personal information you may have already provided to us (or we have received from a third party with your consent) in order to personalise the advertising that you see on and off the carsales Network. The Google Analytics Advertising Features used by carsales are called Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. You can opt out of these by visiting Google Analytics’ site here.
carsales uses Nielsen/NetRatings web analytics tools to measure and analyse internet usage across the carsales Network of websites. This service helps us measure and respond to our online consumers. The data collected does not identify a user personally. Users can access more information about their choices regarding Nielsen/Netratings here http://www.nielsen.com/digitalprivacy#choices.
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
|Location:||Level 4, 449 Punt Road, Richmond VIC 3121|
|Postal Address:||Locked Bag 9001, Richmond VIC 3121|
|Phone:||+61 (03) 9093 8600 (Business Hours AEST)|
|Email:||Click here to contact us by email|
carsales treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest you contact the Office of the Australian Information Commissioner’s website.
This policy may change over time. All changes will be published on this website.
Version 9 (13 September 2017)